SCOM Helpline Number- Official Customer Support

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Staying connected in the rugged terrains of Azad Jammu & Kashmir (AJK) and Gilgit-Baltistan (GB) requires a reliable network. However, technical glitches or package issues can arise at any time. Knowing the official SCOM helpline number is the first step toward a quick resolution.

Official SCOM Helpline Numbers (Verified)

Depending on your current location and the device you are using, you can reach SCOM through the following channels:

Service Category	Helpline Number	Availability
From SCOM SIM	111	24/7 (Free)
From Other Networks	051-111-726-726	24/7 (Standard Rates)
Internet & Broadband	888	24/7
SCO Official UAN	111-SCO-SCO (111-726-726)	Business Hours

Dialing 111 (Direct Support)

If your SIM is active, simply dial 111. This shortcode connects you directly to a representative. This is the fastest way to:

Inquire about the latest SCOM Internet Packages.
Report a lost or stolen SIM card.
Get help with SCOM Internet Settings if your 4G is not working.

Calling From Jazz, Zong, Or Telenor

If you are traveling and don’t have SCOM signals, you can still reach them by dialing the UAN number 051-111-726-726. This is particularly useful for tourists who need to check the network status of a specific valley before traveling.

Digital Support & Self-Service Channels

SCOM has improved its digital footprint. If you cannot reach the helpline via phone, try these alternatives:

SCO Mobile App: Available on Android and iOS. You can register complaints directly under the “Support” tab.
Official Website: Visit sco.gov.pk for live chat support.
Email Support: Send your technical queries to info@sco.gov.pk for a documented response.

How To Resolve Issues Without Calling (USSD Codes)

Many issues can be solved instantly without waiting for a representative. Use these 2026 verified codes:

Check Number: Dial *1#
Check Balance: Dial *124#
Get Advance: Dial SCOM Loan Code (*135#)
Data Status: Dial *125#

SCOM Helpline Number FAQ’s

Is The SCOM Helpline Free Of Cost?

Yes, dialing 111 from an active SCOM SIM is completely free. However, calls from other networks to the UAN are charged as per your current provider’s rates.

How Do I Talk To A Human Representative On SCOM?

Dial 111, listen to the automated menu, and usually, pressing 0 or 9 will redirect your call to a live customer service agent.

Can I Visit An SCOM Franchise?

Yes. For biometric issues or SIM replacements, visit the nearest SCO Customer Service Center (CSC) in Muzaffarabad, Gilgit, Skardu, or Mirpur.

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